We understand things happen and sometimes plans change. We aim to accommodate these changes as best we can by setting out fair and reasonable terms for booking and cancelling our classes, courses, events – allowing customers time to change their mind, while ensuring an event is still viable to go ahead.
We make our cancellation and refund policy transparent – ensuring it’s available before booking, at the time of booking and also on your receipt confirmation – so you can make an informed decision. Please take time to read this carefully. All clients are asked to agree to Yoga Lily’s terms and conditions upon booking a course or workshop.
In the event of Yoga Lily cancelling an event:
you will receive a full refund for the price of your booking only, or the option of being transferred to another workshop or a credit to your Yoga Lily account. In the event a teacher is taken ill, every attempt will be made to find a replacement teacher.
In the event a customer cancels their place,
provided you have notified us within the cancellation window (see below), you can receive a refund (less deposit or admin fee), or the option of being transferred to another workshop or a credit to your Yoga Lily account
We regret no refund or transfer can be given outside of these terms, including if you are unable to attend due to illness, injury, work/family changes, pregnancy or other reasons. Before committing to a course or event, please ensure you can attend the scheduled number of sessions to get the most out of the programme. This cancellation policy is firm. If you are concerned about the possibility of needing to cancel your event, we highly recommend taking out cancellation insurance.
+2 hours before class starts.
All Class Passes are non-refundable, non-transferable and have strict expiration dates in exchange for great discounts. If early cancelling a class, the unused class credit will be moved to your account and will expire in 7 days.
Memberships on AutoRenew (after min term)
+7 days before next monthly payment.
+5 days before start date
refund less 10% admin fee
+7 days before start date
refund less 10% admin fee
Short Courses & Workshops: includes
5wk Intro Courses, 6wk Pregnancy, M&B, Half & Full day Student Workshops
+7 days before start date
refund less 10% admin fee
By You – If you cancel an event outside of the cancellation window, no refund will be available. You may pass your booking on to a friend at no additional cost (please arrange payment between you). We must be notified via email if a friend will attend in your place.
By Us – If the event is full and we can find someone on the waitlist to take your place, we will offer you a refund less a 20% admin fee, or credit your Yoga Lily account for future purchases – valid for 1 year.
In the event where a teacher is unavailable due to illness or an emergency, an alternative teacher will be arranged wherever possible. For retreats, we strongly recommend participants have adequate insurance to cover any cancelled travel or personal expenses, as we cannot make reimbursements over and above our cancellation policy.
Cancellation of Memberships
As per the Membership Terms and Conditions, members have been given preferential rates in exchange for commitment to their practice and the studio. Therefore memberships can only be cancelled after the minimum period is completed. If a Member does not pay or cancels their Membership Package before this time, then Yoga Lily is entitled to charge the Member for any outstanding payments in respect of the agreement.
Once the minimum term is completed, cancellation notice must be a minimum of 7 days before your next monthly payment is due. Partial refunds cannot not be given and monthly payments once billed are not eligible for cancellation or refund. Cancellations cannot be backdated.
Please note, cancelling your membership means we would no longer be able to guarantee you the great discounted price you were offered at the time of sale.
To go ahead and cancel your membership, please contact us.If you are going on holiday or need some time away from practice, click here to suspend your membership.
Terms & Conditions
Our booking policy:
Once you’ve registered with us, all classes are available as drop-in or to be pre-booked – except courses and workshops where pre-booking is mandatory. If prebooking, please arrive 5-10 minutes early to find a space, prepare yourself and notify your teacher of any injuries/operations/pregnancy. If arriving less than 5 minutes before class, your space will be offered to a waiting drop-in student and you will still be charged.
Memberships and Class Passes are a great way to buy classes at a discounted rate, available to those who have committed to a semi-regular practice. These cannot be extended, refunded or transferred, so before committing to a discounted payment option, we recommend that you plan for and attend the paid number of sessions to get the most out of the discounted offer. Please bare in mind any studio closure dates when considering your purchase.
Spaces on our courses and workshops are limited and therefore must be pre-booked and pre-paid. Spaces are confirmed upon payment. Before committing to a course or workshop, please ensure you can attend the scheduled number of sessions to get the most out of the programme. We cannot offer refunds or rollovers for students who are unable to attend some or all of the classes on their course due to illness, work, family or other reasons. Thank you for your understanding.
Pre-booking weekly classes:
Online bookings can be made between 7 days and up to 1 hour before the class begins. Bookings can be made via the Web or App only.
To book online you must have a valid membership or class pass.
Class bookings can be cancelled up to 1 hours before class starts without being charged.
Cancellations can only be made online; reception will not be able to make any cancellations to bookings made online.
Early cancellations: cancelled more than 2 hours before the class, then the class will be credited back to your account. The place will be offered to a drop-in or waitlisted student
Late cancellations: cancelled less than 2 hours before the class is not refundable.
Clients who have booked online are still required to sign-in at reception at least 5 minutes before the class starts. If they arrive less than 5 minutes before the class begins, their place will be opened up to a drop-in client – your class will not be credited or refunded.
For Monthly Members booking online and do not show up to a class 3 times, the option to book online will automatically be suspended for 1 month.
Yoga Lily reserves the right to remove the option to book online from any clients who misuse the service.
Purchases made online can only be refunded via the online store, to the card that was used to make the payment. Purchases made online cannot be returned to a client account.
Our cancellation policy:
Our cancellation windows are detailed in our Cancellation Policy.
In the event of Yoga Lily cancelling an event: you will receive a full refund, or the option of being transferred to another workshop or a credit to your Yoga Lily account.
In the event a customer cancels their place: provided you have notified us within the cancellation window (see below), you can receive a refund (less deposit or admin fee), or the option of being transferred to another workshop or a credit to your Yoga Lily account.
This cancellation policy is firm. Yoga Lily Studio reserves the right to amend this policy at its sole discretion. We regret no refund or transfer can be given outside of these terms, including if you are unable to attend due to illness, work, family or other reasons. Before committing to a course or event, please ensure you can attend the scheduled number of sessions to get the most out of the programme. See our full Cancellation Policy and frequently asked questions for more information.
Our payment system:
We require advanced payment for all classes, courses, privates and workshops. We accept cash, cheques, debit/credit card payments and bank transfers.
Yoga is very safe and all of our teachers are fully trained and insured to provide the best and safest teaching. We do ask that you take responsibility for your own health and care. Please listen to your body and respect it. Your ability may vary from session to session depending on your state of well-being, fitness, tiredness and/or stress levels. Work in a way that feels right for you on any given day. Pain is the body’s warning system and should not be ignored.
Please advise us before commencing any session if, for any reason, your health or your ability to exercise changes (i.e. pregnancy, muscle soreness, joint pain, pulled muscles, minor injuries etc). Please inform your teacher immediately if you feel any discomfort during a session. Please also inform the teacher if you felt any discomfort after a previous session.
If you feel unwell (head cold, dizziness, sickness etc) it would be prudent not to attend class. This is primarily for your safety and well-being (your powers of concentration and performance levels may be below par and however slight, there is an increased risk of injury) and also in consideration for the comfort, well-being and health of other members in the class.
As with all forms of physical exercise, it is prudent to consult your doctor before starting. The sessions are not a substitute for medical counselling or treatment. If you have any doubts about the suitability of Yoga, you should refer back to your medical practitioner.
If you’re new to Yoga, it is not advisable to do Yoga between weeks during the first trimester of pregnancy, unless by special arrangement with your teacher. It is also wise to wait six weeks after the birth before resuming exercise.
The teacher can accept no liability for personal injury related to participation in a session if:
your doctor has, on health grounds, advised you against such exercise.
you fail to observe instructions on safety or technique.
such injury is caused by the negligence of another participant in the class/studio.
It is advisable to drink water during and after sessions to re-hydrate the body and to help flush out toxins that may have been released by your body as a result of the exercise programme. Increasing your water intake (6-8 large glasses per day) will also help to promote and improve your general health and well-being.
I understand that Yoga involves hands-on (tactile) correction and I hereby consent for my teacher to work in this way.
If between the age of 12 – 16 you must be accompanied by a parent or guardian.
Any photography or video taken may be used for marketing purposes.
By completing this form, I confirm that I have read and understood the above advice and that the information I have provided is correct.
Full Terms and Conditions for Yoga Lily Studio
The following Terms and Conditions have been prepared to help you make the most of Yoga Lily Studio. Please take a few moments to read them thoroughly.
THE STUDIO – Terms & Conditions of Use
1 Interpretation and Variation
1.1 In the Terms and Conditions the following definitions apply:
“Yoga Lily” means Yoga Lily Studio.
“Member” means any person that has completed and submitted the registration form at Yoga Lily Studio Ltd, and which registration has been accepted by Yoga Lily.
“Studio” means Yoga Lily Studio, 172 Favell Drive, Furzton, Milton Keynes MK4 1AT.
“Terms and Conditions” means these terms and conditions.
“Website” means www.yogalily.com.
1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
1.3 The Terms and Conditions are incorporated into the Registration Form.
1.4 Yoga Lily reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Members. Any such changes will be notified to Members and, until revoked, are and will be binding for Members.
1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2.1 Subject to condition 2.2, when a person has completed the Health & Wellbeing Form (online or in studio) they become a Member of the Studio.
2.2 Acceptance of a person as a Member is at the absolute discretion of Yoga Lily.
2.3 Yoga Lily reserves the right to expel from the Studio, suspend for a specific period or refuse to renew the membership of, any Member whose conduct is or may, in Yoga Lily’s reasonable opinion, be injurious to the character of the Studio, or which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other Members of the Studio. Any Members so expelled will forthwith cease to be Members of the Studio and will not be entitled to any refund for any period during which his membership is suspended.
3 Studio Opening Times
3.1 Details of class times may vary from time to time, including cancellations of individual classes. Class times will be published by the Studio and will be available either at the Studio or on the website.
3.2 Class size is limited, therefore entry is on a first come, first served basis. Places are not guaranteed.
3.3 Substitute Teachers: we reserve the right find substitute teachers as replacements if needed, due to illness, travel, teacher unavailable or exceptional circumstances.
3.4 Late arrivals: we aim to start all of our classes on time. We reserve the right to refuse entry to students who arrive after the class has started. We recommend arriving early to avoid disruption.
4.1 All classes at Yoga Lily are provided by a community of independent teachers of the highest standard. All payments for their classes and events are accepted by Yoga Lily on behalf of the teacher.
4.2 Details of prices and refund policies are available on both our website and directly from the Studio. These will also be detailed on your purchase receipt – please make a note of these.
4.3 A Member may not attend any class without first paying for the relevant class and entering themselves into a class.
4.4 Subject to any statutory right of cancellation, payments for classes, class passes, monthly subscription fees, gift certificates and annual payments are non-refundable and nontransferable unless otherwise stated in the Terms and Conditions. Refunds and credits if any, are made entirely within the discretion of Yoga Lily.
4.5 Information displayed on the website related to pricing and service availability is subject to change by Yoga Lily without notice.
4.6 Yoga Lily offers simple payment plans on selected events. These are not to be used in conjunction with any other offer or discount and is only available for the full price.
Example: 50% of the full price can be paid before the payment plan expiry date. This 50% payment is a non-refundable deposit and the remaining 50% will be automatically debited from the same payment method at a separate pre-determined date.
5 Membership Packages & Class Passes
5.1 Members must give their name to the front desk each time they take a class. Membership Packages and Class Passes are for the sole use of the member is not transferrable to another person (abuse will lead to forfeiture).
5.2 All Class Passes and Membership Packages are activated on date of purchase (unless stated otherwise) and cannot be post dated.
5.3 Class Passes & Membership Packages are a great way to buy classes at a discounted rate, available to those who have committed to a regular practice. Once you have committed to a discounted deal, no refunds or pass extensions will be given. We recommend that you plan for and attend the paid number of sessions to get the most out of the discounted offer.
5.4 Class Passes & Membership Packages are not extended for studio closure days e.g. Bank Holidays. Please bear this in mind when making your next purchase, to make sure you can get the most out of the discounted offer.
5.5 By clicking “Place Order” via our Online Booking system you confirm you have read and accepted all of our terms and conditions.
5.6 Claiming discount on your membership using our refer-a-friend offer is only valid if the referred friend hasn’t used an active membership in the past 12 months. You must fill out the refer-a-friend form for you, or your friend, to claim discount.
5.7 Concession discount, and introduction membership discounts cannot be claimed together.
5.8 Memberships include 1 free guest pass per month. This guest pass cannot be used for a student who currently has an active membership or class pass at Yoga Lily studios.
5.9 Memberships include 1 free guest pass per month. This guest pass cannot be used for a student who currently has an active membership or class pass at Yoga Lily studios.
5.10 5 Class Pregnancy Passes are only to be used with weekly pregnancy yoga classes.
6 Limitation of Liability
6.1 Yoga Lily do not guarantee any particular class time, style or teacher, or item of equipment not being available for whatever reason. We reserve the right to make alterations to the classes, teachers and/or equipment, as well as to those ancillary facilities (e.g. toilets), provided to Members, without notice or refund and in its absolute discretion. Yoga Lily will not be liable for any loss occasioned by such alterations, except insofar as such loss is by law incapable of exclusion.
6.2 It is the Members responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow, or class which they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any class.
6.3 Yoga Lily and it’s employees accept no liability for loss, theft or damage to property belonging to, or brought onto or left outside of Yoga Lily premises by the Member or any guest of the Member.
6.4. Vehicles, bicycles and their contents, parked or locked up on or outside the premises are left at the owner’s risk and Yoga Lily will accept no liability for loss, damage or theft in respect thereof,
6.5 Members are liable for any damage caused to the studios. This includes (without any limitation) damage to the studio’s floors, walls, props or audio-visual system. You are responsible for informing reception if you notice anything unusual in the condition of the studio you are using before commencing your session.
7 Autopay Membership
7.1 The provisions of this clause 7 shall only apply to Members that pay by monthly payments (“Autopay”) or Full Year Membership
7,2 There is a 10 day “cooling off” period for all Membership Package purchases. If you decide for any reason it’s not for you, we will simply cancel the membership and refund your first payment. Any classes taken to date will be charged and deducted on a drop-in basis. Requests to cancel must be received in writing and received by close of business no later than 10 days from the date of purchase. All requests for a refund after that deadline will not be considered.
7.3 Members purchasing classes by Monthly Autopay will forfeit their membership if they fall behind in payment for more than 30 days.
7.4 Members on a 12m Membership Package may suspend their membership for a period of 30 days* (but not a lesser period) in any 12 month period. Suspension requests must be in writing and with 20 days’ notice prior to the suspension start date. Suspensions cannot be backdated or processed on the same day as the request. Your suspension request will be processed within 5 business days (if not sooner), and confirmation will be sent via email.. The membership will be extended to allow for the suspension period and classes cannot be attended during this period. There are no suspensions, extensions or transfers for Class Passes. * Holds requested for medical reasons may exceed 30 days when accompanied by a doctor’s note. Please click here to suspend your membership.
7.5 Membership Package fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Member uses the Studio‘s facilities.
7.6 Members acknowledge that by agreeing to the Minimum Period, they are being given preferential rates by WSY and therefore it is fair and reasonable that Yoga Lily applied the charges as outlined in 7.7.
7.7 Members cannot cancel their Membership Package payments before the Minimum Period (“the Minimum Period”). If a Member does not pay or cancels their Membership Package during the Minimum Period, then Yoga Lily is entitled to charge the Member for any outstanding payments in respect of the Minimum Period.
7.8 It is the responsibility of the Member to update Yoga Lily if any changes are made to their account or payment details that may affect monthly payments.
7.9 All Memberships Packages are auto renewed. It is the responsibility of the Member to cancel their Membership after the minimum term has expired. Yoga Lily cannot be held liable for any payments processed due to the failure of a Member to cancel.
7.10 Any time after the expiry of the Minimum Period, a Member may cancel their Membership by written request to the Manager of the Studio, Cancellation notice must be a minimum of 20 days before your next monthly payment is due. Partial refunds will not be given and monthly payments once billed are not eligible for cancellation or refund. Cancellations cannot be backdated. Please click here to cancel your membership.
7.11 Yoga Lily reserves the right increase Membership Package fees at any time. Members paying by monthly autopay will be given no less than 20 days written notice of any increase in their payments.
7.12 Members who do not wish to accept a change proposed by Yoga Lily to the Terms and Conditions or to pay an increase in any fees may cancel their Membership Package giving written notice to the Studio. The notice must be given before or within 20 days after the change to the Terms and Conditions or increase in subscription fees takes effect and must expire at the end of the relevant calendar month. The Member giving notice must continue to pay fees at the rate current immediately prior to any proposed increase until the end of such notice period.
7.13 Yoga Lily reserves the right to cancel any Membership Package, at any time, for any reason.4
8 Fitness and Health
8.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Yoga Lily reserves the right to refuse access to any Member if, in its absolute discretion, it considers the health of the individual or the wider community may be compromised by the use of such facilities.
8.2 Members with low/high blood pressure and/or cardiac irregularities should not attend class until they have written permission from their doctor. If there is any doubt, the Member should consult his doctor. Members must notify the Studio of any circumstances affecting their health, which may be exacerbated through continued use of the Studio.
8.3 Members are required to follow the instructions of the instructor at all times.
8.4 Members are required to inform a member of staff, if they incur injuries or conditions, after the initial information stated on their registration form.
8.5 When registering for classes, workshops and/or trainings with Yoga Lily , you agree to report any and all injuries immediately to your teacher. You further agree that all classes shall be undertaken by you at your sole risk and that Yoga Lily shall not be liable to me for any claims, demands, injuries, damages, actions or courses of action whatsoever, to your person or property arising out of or connecting with the use of the services and facilities of Yoga Lily by you or to the premises of Yoga Lily. Further, you do hereby forever release and discharge Yoga Lily from all claims, demands, injuries, damages, actions or courses of action, and from all acts of active or passive negligence on the part of Yoga Lily, its volunteers, agents, employees, teachers or contractors.
9 Use of Facilities
9.1 A Member is entitled to use the Studio’s facilities, provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work, or for reasons beyond the control of Yoga Lily.
9.2 Children under the age of 16 may only use the Studio and attend classes if accompanied by an adult. Unsupervised children 16 or under are not allowed in any area of the studio at any time except to use the bathroom.
9.3 The ca rparking at the venues of Yoga Lily are owned by private property companies. Yoga Lily Home Studio has limited spaces in driveway and on road parking is shared with other residents/attendees, therefore car parking cannot be guaranteed at the studios. You are only entitled to use the car parking whilst you are using Yoga Lily facilities. Cars must be parked correctly in the car park/driveway, giving due attention and priority to disabled users. Cars are parked at the owners own risk. We do not accept liability for any loss or damage to vehicles or personal belongings.
10 Safety and Hygiene
10.1 In the interests of safety and hygiene, no crockery or glass are permitted in the Studios. Only drinks in closed-top containers are permitted in the Studio. No pets (with the exception of guide dogs), are permitted in the Studio building or grounds. Members must not walk around the Studio barefoot if they have verrucas or similar foot complaints. Please wear socks or indoor flip-flops.
10.2 Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason.
10.3 In the event of a fire, Members are asked to make their way to the nearest available exit.
10.4 Members are required to use a suitable towel for personal hygiene where necessary.
10.7 For safety and security, for our Members and Staff, video recording is in operation.
10.8 You must not take photographs, recordings or videos of any other members or teachers without their express prior consent. We may ask you to stop taking photographs, recordings or videos and delete them as appropriate.
11 Personal Belongings & Conduct
11.1 Personal belongings are brought onto the Studio premises at the Member’s own risk and Yoga Lily does not accept liability for any loss or damage whatsoever to such items.
11.2 Abusive or threatening behavior, language of a profane or discriminatory nature, or behaviour in contravention of our cultural policy will not be tolerated in any areas of the venue, or by email, phone or other forms of communication with our staff, teachers or management. Persons exhibiting such behavior will be asked to leave the premises immediately. In this instance no refunds will be given. We reserve the right to place a ban on future entry for persons guilty of the what we consider to be inappropriate behaviour as outlined above.
12.1 Members are requested to wear a form of dress appropriate to the practice. We recommend that Members wear stretch pants or shorts with an inner lining and a T-shirt or sports top. Members should attend classes barefoot (subject to clause 10.1). Footwear should be removed in the reception area, before entry to the changing rooms or the Studio.
13.1 Account creation. You warrant that:
The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If this is found to be the case, Yoga Lily has the right to refuse admission and in some cases, take appropriate legal action.
13.2 Members are required to give notice to Yoga Lily of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Member.
13.3 Yoga Lily reserves the right to refuse admission to the Studio.
13.4 Yoga Lily may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to Yoga Lily, the Member consents to receiving email communications from Yoga Lily, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. Yoga Lily will not be liable for any loss or damage suffered as a result of communicating with a Member by email.
13.5 Members must at all times observe the Studio guidelines, which may be notified to them from time to time, and are requested to comply with any reasonable directions, which the management of the Studio may issue to ensure the smooth operation of the Studio, for the convenience of all Members.
14 Intellectual Property
14.1 Privacy Laws and Intellectual Property Laws prohibit you from making any recordings or photography during classes and events. Please respect this at all times.
14.2 We are the owner or the licensee of all intellectual property rights in our site, and in the material published or broadcast on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
14.3 The material published and broadcast on the site may not be downloaded or copied.
You must not modify in any way any part of our site or the materials on it (including without limitation video content).
14.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You agree not to distribute any part or parts of the website or any of the materials on it without our prior written permission.
14.5 You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors. You agree that you will only access the site and any materials posted on it for your own personal, non-commercial use.
14.6 You also agree not to use our site, social media platforms or any of the materials on it for the solicitation of business in the course of trade or in connection with a commercial enterprise.
If you print off, copy or download or use any part of our site or any materials posted on our site, your right to use our site may cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
14.7. Members consent to having their photograph taken by Yoga Lily at any time whilst using our facilities. Yoga Lily reserves the right to use any such individual or group photographs of Members and/or guests for press or promotional purposes. If a Member specifically does not want their photograph used for such purposes then they must notify Yoga Lily in writing BEFORE photos are taken.
14.8 Any marketing, educational or other materials of this nature whatsoever produced by Yoga Lily in connection with the Studio and which are made available to Members at the Studio, will at all times remain the property of Yoga Lily and will be subject to the Yoga Lily’s copyright.
15 Company Information
15.1 Yoga Lily Studio, 172 Favell Drive Furzton, Milton Keynes MK4 1AT